Returns & Refunds

We want you to love your space. If something isn't right, here's how we sort it out.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email us at vybespaceshop@gmail.com as soon as possible with your order number and a photo of the item and packaging. We'll arrange a free replacement or a full refund, your choice. In most cases you won't need to send the item back.

Refunds

Once we've confirmed a damaged, faulty or incorrect item (or received it back, if we've asked you to return it), we'll process your refund to your original payment method within 5 business days. Depending on your bank, it may take a few extra days to appear.

Lost orders

If your tracking hasn't updated for 10 business days or your order hasn't arrived within the estimated delivery window, contact us and we'll investigate. If it's confirmed lost in transit, we'll resend it or refund you in full.

Contact

Questions? Email vybespaceshop@gmail.com and we'll get back to you within 1–2 business days.

This policy doesn't exclude or limit your rights under the Australian Consumer Law.